SmartReply automatically texts customers when you can't answer. You'll stop losing jobs just because you were busy.
A missed call text back service automatically sends a text message to customers when you can’t answer the phone. Instead of losing the lead, your customer gets an instant reply letting them know you’ll get back to them.
SmartReply by BAV Tech Solutions is designed specifically for UK service businesses like plumbers, electricians, cleaning companies, and trades who are often on the job and unable to answer every call.
With SmartReply, every missed call becomes an opportunity — helping you capture more enquiries, respond instantly, and win more work without being tied to your phone.
Use our missed call calculator to estimate your lost revenue →
SmartReply works as an automatic SMS reply system for missed calls, ensuring every customer enquiry gets an instant response — even when you're busy on-site or unavailable.
A simple 4-step process to secure every lead.
A new lead reaches out to your business.
You're busy on-site or with another client.
The customer gets an instant response.
You get the notification to follow up.
Simple features designed specifically to keep your phone from controlling your life.
When you miss a call, the customer immediately gets a text, and you get an instant notification so you know who to call back.
Stop losing numbers in your phone's call log. Every missed call is securely tracked in your dashboard to process in your own time.
Going on holiday or fully booked for the week? Easily pause the automated replies with a single switch in your dashboard.
Tailor your text responses to fit your business. Update your message anytime to include pricing, booking links, or current availability.
If a panicked customer rings you multiple times in a few minutes, our system limits responses so you don't spam them (and waste your SMS credits).
Add specific numbers (like your partner, family, or existing suppliers) to a blocklist so they never receive automated texts when they call.
If you rely on phone calls, SmartReply makes sure you never miss an opportunity.
Capture emergency callouts even when you're on-site.
Never miss high-value jobs while working on installs.
Turn missed enquiries into confirmed bookings automatically.